Original publish date: Wednesday, January 20, 2:00–3:00 PM ET

Are your patients and members so concerned about contracting COVID-19 that they are afraid to seek preventative care? Between deferred care, COVID-19 vaccine engagement, and the need to illuminate and address socioeconomic challenges and issues of health equity, 2021 will present a host of new challenges for patient engagement. Do your current strategies measure up?

Watch this interactive discussion with healthcare leaders who adopted innovative approaches to patient engagement at the outset of the pandemic and are now using the lessons they learned to prepare for the year ahead. Arcadia VP of Customer Success Anna Basevich leads this interactive webinar hosted by the eHealth Initiative & Foundation (eHI).

eHealth Initiative

Lurie Children’s Pediatric Partners is a clinically integrated network in Chicago, and Community Health Plan of Washington is a public programs plan managing over 200K lives based in Seattle. Leaders at both organizations knew early in the spring of 2020 that this year would be like none other in terms of the challenges of patient engagement. They recognized an opportunity to rethink how they engaged their populations: taking the lead in educating patients around the new public health threat, offering resources, and sharing guidance around preventative care needs.

These innovative healthcare leaders share their experiences and lessons learned from 2020 and discuss the unique challenges ahead:

  • Supporting patients as the pandemic continues
  • The pressing need to engage patients around COVID-19 vaccinations and the drive to close preventative care gaps as care was deferred for much of the past year
  • Accounting for social determinants of health and drive for equity in how care is delivered


Jen PolelloJennifer Polello, MHPA, PCMH CCE, MCHES
Senior Director of Quality and Population Health
Community Health Plan of Washington

Mackenzie Bisset, MSPH, MS, MBA
Director of Operations
Lurie Children’s Pediatric Partners

Anna Basevich
VP, Customer Success

Watch a Preview

Watch the Full Recording